Customer Service Host

About the role

Join Betway’s fast‑growing online gaming team as a Customer Service Host. You will be the first point of contact for players, delivering world‑class support across multiple channels and helping to build lasting relationships.

Key responsibilities

• Respond to player inquiries via phone, live chat, email, social media and WhatsApp.
• Strive for first‑contact resolution and meet service level targets.
• Handle communication volume within shift timelines and ensure clean handovers.
• Follow company policies to retain players and promote responsible gambling.
• Complete outbound tasks and liaise with senior agents or floor managers on complex issues.
• Monitor internal systems and report any irregularities.
• Gather player feedback and suggest improvements to enhance the overall experience.
• Conduct competitor analysis to provide insights for service optimisation.

Required profile

• Strong communication skills and a customer‑focused attitude.
• Ability to work flexible shift patterns and stay beyond shift hours when needed.
• Attention to detail and adherence to quality standards.
• Proactive mindset with a willingness to suggest process improvements.

Required skills