Customer Service Agent - Airport Ticket Sales

About the role

FlySafair is hiring a Customer Service Agent in Johannesburg for a temporary contract of less than six months. The agent provides professional assistance to passengers on ticket sales, flight bookings, travel changes, flight disruptions and complaints, following company procedures and keeping confidential information secure.

Key responsibilities

• Assist passengers with ticket sales and flight bookings, giving accurate information in line with FlySafair's rules and systems.
• Help passengers change their bookings and explain the relevant terms and conditions.
• Support customers affected by flight disruptions and cancellations, with clear explanations and patience.
• Address customer complaints professionally and escalate complex issues to the supervisor on duty.
• Handle confidential customer information responsibly and follow operational procedures.

Required profile

• Grade 12 or equivalent qualification.
• Previous airport and ticket sales experience.
• Excellent written and verbal English, with professional telephone etiquette.
• Willingness to work flexible hours, shifts, weekends and public holidays.
• Conflict resolution skills and the ability to work under pressure.

Required skills

• Good computer literacy.
• Microsoft Word, Excel and Outlook.
• Customer service and complaint handling.