Assessing Specialist – Vehicle Claims

About the role

Telesure Investment Holdings is hiring an Assessing Specialist in Johannesburg to support its claims handling philosophy and vehicle spend strategy. The role covers quantification, identification and validation of vehicles, and is delivered against agreed service and functional standards. It is a permanent position.

Key responsibilities

• Operations management: perform route activities using existing systems and protocols, make fair and accurate cost-related decisions across the vehicle claim life cycle, and quantify, identify and validate vehicles accurately.
• Customer service: act as first-line supervisor of a customer service team, help achieve productivity and turnaround targets, handle complex and valuable issues, and deliver service at drive-in centres, on the road, desktop assessments, digital assessments and country trips.
• Client and customer management: help senior colleagues manage client relationships using sales or client systems, engage customers effectively and build and maintain relationships with service providers and customers.
• Continuous improvement: review operations in your area, generate innovative ideas and conduct workload efficiently and cost-effectively.
• Capability building: develop your own technical skills through assessment, training and coaching, and coach team members; specialise in specialist vehicle knowledge to optimise repair costs.

Required profile

• Grade 12 or SAQA-accredited equivalent (essential).
• VDQ (Vehicle Damage Quantifier) qualification (essential).
• Advantageous: Mechanical Engineering or panel beating N2/N3 level.
• Advantageous: 5-10 years of workshop or motor industry experience, front-line client relationship experience in a panel beating environment, practical panel beating, spray painting, mechanical and electrical experience, and assessing experience at a short-term insurer.