Customer Marketing Manager – South Africa

About the role

SC Johnson is seeking a dynamic Customer Marketing Manager to join its Africa cluster team in Midrand, South Africa. Reporting to the Africa Cluster Marketing Director, you will shape and deliver integrated omnichannel marketing strategies that drive sales growth and expand market share across both in‑store and online channels.

Key responsibilities

• Lead, coach, and develop a high‑performing team of six customer marketing professionals across the Africa cluster.
• Design and execute omnichannel customer marketing strategies aligned with Marketing and Sales objectives.
• Build compelling trade narratives to strengthen partnerships with retail customers.
• Identify and activate growth opportunities on in‑store and e‑commerce platforms to boost shopper engagement and conversion.
• Own and manage customer marketing budgets, ensuring strong ROI and data‑driven investment decisions.
• Partner with Finance and Net Revenue Management to support pricing strategy development.
• Create impactful in‑store marketing programs and promotional packs.
• Leverage Nielsen and retailer analytics to uncover distribution, pricing, and promotion opportunities.
• Lead channel strategy development and play a key role in the S&OP process.
• Stay ahead of industry trends and shopper insights to inform strategy.

Required profile

• 10+ years of experience in marketing, customer marketing, or trade marketing.
• Proven experience leading and developing teams.
• Strong background working with retail customers.
• Experience with analytics tools such as Nielsen and retailer platforms.

Required skills

• Nielsen analytics
• Retailer analytics platforms