Customer Experience Agent

About the role

Pargo is looking for a Customer Experience Agent to join its fast‑growing team in Cape Town. You will be the front‑line contact for customers, delivering friendly, empathetic support across phone, email and chat while helping to shape a seamless e‑commerce delivery experience across Southern Africa.

Key responsibilities

• Provide prompt, professional assistance to customers via multiple channels.
• Investigate, acknowledge and resolve complaints efficiently.
• Maintain accurate records of interactions, transactions and feedback.
• Develop deep knowledge of Pargo’s products, systems and processes.
• Collaborate with internal teams to follow up on queries and close service gaps.
• Identify recurring issues, report trends and suggest process improvements.
• Meet service KPIs such as response time, resolution rate and customer satisfaction.

Required profile

• National Senior Certificate (Matric) or equivalent.
• 1–2 years of experience in customer service, sales support or field operations.
• Excellent verbal and written communication in English and at least one local language.
• Ability to stay calm under pressure, multitask and meet performance targets.
• Based in Cape Town and able to work onsite five days a week.

Required skills

• Strong computer literacy.
• Proficiency with Google Workspace.
• Experience interpreting data dashboards to act on service trends.

What we offer

• Opportunity to work in a technology‑driven logistics company.
• Dynamic, high‑growth environment with a focus on innovation.
• Collaborative team culture that values transparency and customer focus.