Customer Care Coordinator – Municipal Services

About the role

The Umzimvubu Local Municipality is seeking a motivated Customer Care Coordinator to oversee and enhance service delivery to the community. This position plays a pivotal role in ensuring responsive, effective, and customer‑focused municipal services.

Key responsibilities

• Coordinate and monitor planning, implementation, and performance of capital, rehabilitation, and maintenance projects.
• Develop and track project plans, deliverables, timelines, and performance indicators.
• Manage and coordinate customer care services, stakeholder engagement, and service‑delivery support initiatives.
• Liaise with municipal departments, communities, and stakeholders to promote effective communication and service delivery.
• Facilitate community awareness programmes and stakeholder engagement activities.
• Manage and monitor service requests, complaints, and customer feedback to ensure adherence to service standards.
• Coordinate administrative and reporting functions related to customer care and service delivery activities.
• Compile reports, maintain records, and provide information to support decision‑making.

Required profile

• Grade 12 qualification.
• National Diploma in Public Administration or Public Management (NQF 6).
• Computer literacy.
• Strong communication skills.
• Minimum three years of customer care experience in local government.
• Valid Code EB driving licence.
• Good report‑writing skills.