Customer Advisor

About the role

As a Customer Advisor you will manage end‑to‑end interactions across voice, email, web‑chat and digital channels, delivering a seamless, high‑quality experience for our customers. You will be the front‑line representative of a premium UK retail brand, ensuring every contact is easy, personal and resolved the first time.

Key responsibilities

• Provide support on a wide range of retail‑related queries including orders, products, delivery, returns and general enquiries.
• Use effective questioning techniques to understand customer needs and deliver tailored solutions.
• Educate customers on self‑service options and product features.
• Achieve operational targets while maintaining quality, productivity and customer satisfaction metrics.
• Maintain reliable attendance and adapt to changing priorities in a fast‑paced environment.

Required profile

• Grade 12 (Matric) qualification.
• 6‑12 months of previous customer service experience in a call‑centre or high‑end retail environment.
• Strong reliability, adaptability, resilience and performance focus.
• Commitment to delivering a world‑class, premium service experience.

Required skills

• High proficiency in written and spoken English with clear articulation.
• Excellent communication, active listening and questioning techniques.

What we offer

• Opportunity to work for a leading UK retail brand.
• Training and development to enhance customer service expertise.
• Performance‑driven environment with clear career progression pathways.