Connect Operations Admin Clerk

About the role

A Junior-to-Mid Operations Admin Clerk who is passionate about helping customers stay connected to their loved ones. You’ll be the bridge between our customer‑facing teams and our Product team, keeping Asuer Connect running like a well‑oiled machine.

Key responsibilities

• Champion the Sales Force and customers to ensure the best possible service.
• Serve as the main bridge between the Product team and the Customer Care and Sales teams.
• Monitor operational activity to identify issues early and spot improvement opportunities.
• Execute key operational processes so customers receive, activate and love their Asuer Connect SIM cards.
• Provide first‑line support for the Customer Care and Sales teams.
• Act as the point of contact for partners' operational teams.
• Prepare weekly reports and present feedback to the Product team.

Required profile

• Pay close attention to detail.
• Communicate clearly and simply, both in writing and in person.
• Work proactively and stay curious.
• Read and interpret graphs and trends.
• Think from first principles.
• South African work authorisation.
• Relevant tertiary qualification.

Required skills

• Salesforce (CRM platform).
• Experience with CRM systems.