Telkom Operator – Switchboard & Helpdesk

About the role

The Telkom Operator will manage the organisation's telecommunications hub, including the switchboard, email, and helpdesk services. This full‑time position supports internal and external communications for the facility in Somerset West.

Key responsibilities

• Operate a high‑volume switchboard, dispatch calls, take and deliver messages, and make announcements via intercom.
• Manage the facility helpdesk, responding to enquiries and providing support.
• Maintain telecommunication equipment, report faults promptly, and ensure all devices are functional.
• Update and maintain the internal directory and keep accurate records of official and private calls.
• Print and distribute monthly telephone accounts and provide clerical and administrative assistance to colleagues and supervisors.

Required profile

• General Education and Training Certificate (GETC) / Grade 9.
• Relevant experience operating a high‑volume switchboard, messaging/paging systems, and managing a helpdesk.
• Strong verbal and written communication skills with excellent telephone etiquette.
• Ability to work under pressure, unsupervised, in a team, and willingness to work shifts, weekends, public holidays and overtime.
• Basic computer literacy, including MS Office (Word, Excel, PowerPoint).

Required skills

• High‑volume switchboard operation.
• Messaging and paging system management.
• Helpdesk administration.
• Proficiency in MS Office: Word, Excel, PowerPoint.