Complaints and Rapid Response Officer
Inkosi Langalibalele Local Municipality · Estcourt
Job description
About the role
The Municipality seeks a dedicated officer to lead its complaints and rapid response function, ensuring swift and effective handling of community service delivery protests and related issues.
Key responsibilities
- Provide guidance on developing an effective rapid response system to address community service delivery protests.
- Identify and propose improvements to the existing complaints and rapid response framework.
- Define parameters and principles for the development, implementation, monitoring and review of the complaints and rapid response systems.
Required profile
- NQF Level 6 qualification in Public Management or a related field.
- Preference given to previously disadvantaged groups; women and persons with disabilities are encouraged to apply.
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Inkosi Langalibalele Local Municipality
Estcourt
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