Community Manager

About the role

We are seeking a passionate Community Manager to be the online voice of SS&C, a leading financial services and healthcare technology company. The role sits within the customer relations team and focuses on humanising the brand, fostering meaningful relationships, and driving advocacy across our intelligent automation portfolio.

Key responsibilities

• Build a sense of belonging by fostering an inclusive online community where members feel encouraged to connect, engage, and support one another.
• Coordinate with Customer Marketing to promote customer and partner events on the community platform.
• Curate and publish blog content such as product tutorials, releases, and customer stories.
• Create engagement programs including use‑case showcases, ideation sessions, user groups, and product research initiatives.
• Route unanswered questions to internal SMEs or active community members for resolution.
• Listen to community conversations, translate feedback into actionable insights, and influence product and program improvements.
• Monitor community activity, enforce guidelines, address inappropriate behaviour, and escalate sensitive issues.
• Align community campaigns with product launches and customer marketing initiatives.
• Track, analyse, and report key engagement metrics, providing actionable recommendations to the team.

Required profile

• Minimum 2–3 years of experience managing a global B2B online community.
• Strong interpersonal skills with a natural ability to build relationships.
• Excellent communication skills, able to collaborate across multiple departments, cultures, and time zones.
• Driven, proactive, and capable of multitasking in a fast‑paced environment.
• Demonstrated track record of growing community engagement.

Required skills

What we offer

• Hybrid work model for flexibility.
• Professional development reimbursement and access to SS&C University.
• Competitive holiday scheme and benefits supporting wellbeing.
• Commitment to diversity and inclusion.
• Ongoing, hands‑on training customized to career growth.