Community Management Associate

About the role

This is a dynamic, hands‑on social media position focused on building and nurturing global online communities across fast‑moving digital platforms. You will help shape how a knowledge‑driven brand engages audiences on TikTok, Instagram, YouTube Shorts and emerging channels, translating cultural moments into timely community interactions.

Key responsibilities

• Develop and maintain a structured community‑management playbook for multiple platforms.
• Shape and refine brand tone‑of‑voice, adapting it to platform‑specific cultures.
• Monitor online conversations, cultural trends and real‑time moments to identify engagement opportunities.
• Engage directly with communities by responding to comments, messages and discussions.
• Collaborate with communications and social teams to amplify community stories and impact‑driven content.
• Track engagement metrics, sentiment and content performance to inform strategy.
• Test and recommend tools, features and approaches to improve social listening and scalability.

Required profile

• Minimum 2 years experience in community management or social media engagement.
• Strong understanding of short‑form video platforms (TikTok, Instagram Reels, YouTube Shorts).
• Proven ability to craft culturally relevant copy with consistent brand voice.
• Experience using social listening and analytics tools.
• Excellent written and verbal communication with strong editorial judgment.
• Ability to manage multiple priorities in a fast‑paced, remote, cross‑functional environment.

Required skills

• TikTok
• Instagram Reels
• YouTube Shorts
• Social listening tools
• Analytics tools

What we offer

• Competitive salary adjusted to location and experience.
• Fully remote working model with global collaboration opportunities.
• Flexible working hours.