Collections Agent – Call Centre (10 positions)
Tenacity
Job description
About the role
We are seeking motivated Collections Agents to join our Early Stage Collections team. The role involves handling outbound calls to resolve customer queries, negotiate payments and meet the company’s collections targets.
Key responsibilities
- Make outbound calls to rehabilitate accounts efficiently and professionally.
- Advise customers on product, legislative and account‑related queries.
- Negotiate payment arrangements following the call script and meet payment targets.
- Process customer instructions and administrative tasks related to account management.
- Prevent account roll‑forward and work to reduce outstanding balances.
- Adhere to scheduled breaks, company policies and disciplinary procedures.
Required profile
- At least 12 months collections experience in a call‑centre environment.
- Grade 12 qualification.
- Availability to work shifts and alternate Saturdays.
- Enthusiastic, dynamic, goal‑oriented and self‑motivated.
Required skills
- Proficiency with Account Management Debtor Systems.
- Strong computer literacy.
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