Service Agent (Part-Time)

About the role

Liberty is looking for a Service Agent in Johannesburg on a part-time basis. The role centres on handling inbound service requests efficiently, meeting turnaround times and organisational procedures, keeping legislative compliance, and protecting the organisation from risk and loss.

Key responsibilities

• Process and resolve all service requests raised by stakeholders
• Ensure all actions comply with legislation and company policies
• Maintain detailed and accurate records of interactions and resolutions
• Identify and address potential risks and issues proactively
• Communicate professionally with clients and internal teams
• Contribute to continuous improvement in the service department and take part in training and development

Required profile

• Diploma in Business Commerce or a related field
• 3 to 4 years of experience in service management or operations
• Proven experience managing client relationships and resolving service issues, working across internal departments
• 3 to 4 years in general client services or support with relevant technical skills

Required skills

• Active listening and client servicing
• Query resolution
• Strong interpersonal and communication skills