Call Center Representative
Skills Excel · Johannesburg
Job description
About the role
Skills Excel is looking for Call Center Representatives in Johannesburg who act as the link between the company and its current and potential customers. The successful candidate takes ownership of solving customer issues, complaints and inquiries while keeping customer satisfaction at the heart of every decision.
Key responsibilities
- Handle large volumes of inbound and outbound calls in a timely way
- Follow communication scripts when dealing with different topics
- Identify customers' needs, clarify information, research each issue and offer solutions or alternatives
- Take opportunities to upsell products
- Build lasting relationships and go the extra mile with customers
- Record all conversations in the call center database clearly
- Attend educational seminars regularly to improve knowledge and performance
- Meet personal and team quality and quantity targets
Required profile
- High school certificate
- Ability to work in person
Required skills
- Strong phone and verbal communication skills
- Active listening
What we offer
- Basic salary and incentives
To apply, send your resume or CV.
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Published 7 hours ago
Expires 1 month from now
4 views · 0 interested
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Skills Excel
Johannesburg