Client Success Manager & Paid Media Specialist (Remote)

About the role

We are looking for a Client Success Manager with deep paid‑media expertise to act as the strategic liaison between our agency and its clients. Working remotely from the US, you will partner with a dedicated Paid Media Buyer to retain, grow and scale client accounts.

Key responsibilities

• Lead high‑touch client advisory calls, monthly reviews and onboarding sessions, establishing trust through performance‑marketing expertise.
• Collaborate closely with the back‑end Paid Media Buyer to align client business goals with technical campaign design.
• Analyze performance data (ROAS, MER, CPA) from Meta, Google and other platforms and translate metrics into clear, ROI‑focused narratives for clients.
• Own the full client lifecycle, proactively monitoring satisfaction, managing expectations and maintaining high retention rates.
• Identify growth opportunities, pitch budget expansions, suggest new acquisition channels and drive internal upsells.
• Handle challenging conversations and performance dips with emotional intelligence, using data‑backed explanations to reassure clients.
• Foster strong relationships and systematically generate referrals and testimonials.

Required profile

• 5+ years of experience in client success management at a marketing or advertising agency.
• Native‑level proficiency in English.
• Strong knowledge of performance marketing, including SEO, Meta Ads, Google Ads, landing pages and conversion‑rate optimization.
• Intermediate understanding of web design, content creation and high‑converting video ads.
• Detail‑oriented with excellent organizational and time‑management skills.
• Proficiency with project‑management tools such as Slack, Monday.com and Go High Level.
• Strong leadership, problem‑solving and decision‑making abilities.
• Ability to manage multiple projects simultaneously.

Required skills

• Meta Ads
• Google Ads
• SEO
• Landing page development
• Conversion Rate Optimization (CRO)
• Web design
• Content creation
• Video ad production
• Slack
• Monday.com
• Go High Level