Claims Investigations Manager

About the role

The Claims Investigations Manager will lead a team of desktop investigators focused on motor claims. Reporting to the Senior Manager, the role combines technical expertise, people leadership, and process improvement to meet performance targets while ensuring regulatory compliance.

Key responsibilities

• Manage and mentor a team of desktop investigators, monitoring daily performance and ensuring quality standards are met.
• Identify and implement process improvement initiatives, coaching less‑experienced investigators and enhancing training content.
• Collaborate with senior management on data‑driven projects, scorecards, and strategic planning.
• Ensure compliance with insurance regulations and company policies throughout the investigation process.

Required profile

• Matric qualification; a degree (Criminology, Law, Forensics, Finance/Accounting) or a 3‑year diploma is preferred.
• 2–5 years of motor claims investigation experience, including previous people‑management responsibilities.
• Registration as a representative with the FSCA under the FAIS Act is advantageous.

Required skills

• Strong proficiency in Microsoft Excel.
• Effective internet navigation for research and data gathering.