Capability Coach – Training Delivery & Governance

About the role

The Capability Coach owns the end‑to‑end training delivery and governance for a designated region of Hungry Lion stores. You will manage new store and new country launches, verify post‑launch retention, and act as the primary liaison between Operations and the Capability team.

Key responsibilities

• Deliver virtual, in‑store and instructor‑led training across the assigned area and conduct mandatory 1‑month post‑launch follow‑up.
• Serve as the direct point of contact for coaching store‑level management teams and oversee management development programmes.
• Manage Train‑the‑Trainer (TTT) badge training, sign‑off, and maintain the master training plan and reports.
• Conduct monthly check‑ins with existing stores to verify new starter sign‑off and keep governance documentation up to date.
• Coordinate with Operations, attend the weekly Capability Coach forum and travel as required.

Required profile

• 3‑5 years of experience in training, L&D or operations coaching, preferably in QSR, retail or a multi‑site environment.
• Proven experience managing training for new store or new market launches.
• Strong facilitation skills for in‑person, virtual and on‑the‑floor sessions.
• Valid driver’s licence and willingness to travel regularly, including overnight stays.
• TTT certification or equivalent; prior new‑country launch experience is a plus.

Required skills

What we offer

• Direct ownership of training governance for a full region or country of stores.
• Sign‑off authority over the management talent pool and exposure to new store and new country launches.
• Regular travel and variety across a multi‑site area, working closely with Operations and Capability leadership.
• Autonomous role with minimal oversight, reporting key metrics through the master training plan.