Call Centre Agent

About the role

Planet Fitness is seeking a Call Centre Agent to deliver fast, effective, and continuous customer service. You will act as the voice of the customer, ensuring their needs are addressed promptly and accurately.

Key responsibilities

• Represent customers to the wider business as a dedicated advocate.
• Demonstrate thorough product and system knowledge.
• Handle client queries about existing policies and other enquiries.
• Assist clients, resolve complaints, and update client information.
• Perform both inbound and outbound calls in a tele‑sales environment.

Required profile

• Minimum 1 year of call‑centre experience (preferred).
• Strong reading ability for scripted questions.
• Flexible and adaptable to shift work.
• Excellent oral and written communication.
• Customer‑centric, results‑oriented, and a team player.
• Proactive, self‑motivated, resilient and resourceful.

Required skills

• Intermediate computer skills.