Bookings Clerk – Automotive Service

About the role

We are looking for a motivated, customer‑focused Bookings Clerk to join the service department of our Ford dealership in Hermanus. You will be the first point of contact for customers calling to schedule workshop appointments, ensuring a smooth and efficient booking experience.

Key responsibilities

• Answer and manage all incoming calls related to workshop bookings.
• Schedule vehicle service appointments and record booking details accurately.
• Provide clear information to customers about service options, timings and requirements.
• Coordinate with workshop staff to confirm availability and allocate bays.
• Maintain up‑to‑date records of bookings and follow up on any changes or cancellations.

Required profile

• Previous experience in the automotive industry, preferably in a service or customer‑facing role.
• Good understanding of vehicle maintenance and repair procedures.
• Excellent verbal communication skills and a friendly, professional demeanor.
• Ability to work efficiently in a fast‑paced environment.
• Detail‑oriented, positive attitude and a passion for delivering outstanding customer service.

Required skills