Booking Agent – Customer Service

About the role

We are seeking a sharp, customer‑focused Booking Agent to join our fast‑paced team at LekkeSlaap, South Africa’s leading accommodation booking app. You will manage bookings, support guests and property owners, and ensure smooth operations in a dynamic environment.

Key responsibilities

• Assist guests and property owners with queries, providing prompt and professional support.
• Oversee the entire booking process, ensuring accuracy and efficiency.
• Build and maintain strong relationships with guests and property owners.
• Educate users on booking procedures and company policies.
• Maintain high performance standards and consistently meet or exceed KPIs.
• Resolve issues, offer after‑care support, and troubleshoot problems.
• Stay up‑to‑date with products, services, and policies.
• Complete assigned tasks within deadlines.

Required profile

• Previous experience in customer service or a similar booking role (preferred).
• Fluency in Afrikaans and English, both spoken and written.
• Excellent communication and telephone etiquette.
• Strong problem‑solving ability and capacity to think on your feet.
• Detail‑oriented with strong organisational skills.
• Customer‑centric mindset and dedication to quality service.
• Ability to work in a fast‑paced, high‑pressure environment.
• Flexible availability, including weekends and public holidays.
• Reliable transportation for on‑site work.

Required skills

• Proficiency with computer systems and software.
• Familiarity with booking platforms (a plus).