Bilingual Customer Service Representative (Full-Time)

About the role

MCI is looking for enthusiastic bilingual (English‑Spanish) Customer Service Representatives to join its Cape Town talent pool. This full‑time, entry‑level position involves handling inbound and outbound customer interactions for a variety of client programs, providing product support, basic technical troubleshooting, and account assistance.

Key responsibilities

• Manage inbound and outbound calls in a courteous, timely, and professional manner.
• Deliver high‑quality service in both English and Spanish, listening to customer needs and offering effective solutions.
• Troubleshoot basic technical issues and assist with product, service, billing, and account inquiries.
• Document interactions accurately in company systems.
• Identify opportunities to recommend additional products or services when appropriate.

Required profile

• Fluent in English and Spanish (both spoken and written).
• Strong communication and interpersonal skills.
• Customer‑focused attitude with the ability to build lasting relationships.
• Previous experience in retail, hospitality, or other customer‑facing roles is a plus but not mandatory.
• Willingness to work varied schedules based on client program needs.

Required skills

What we offer

• Comprehensive, industry‑leading training.
• Clear career progression paths to roles such as Supervisor, Trainer, Quality Assurance, and Operations Management.
• Opportunity to work in a fast‑growing, technology‑enabled business services environment.