Bilingual Call Center Representative (Full-Time)

About the role

We are looking for motivated, customer‑focused Bilingual Call Center Representatives to join our growing team in Cape Town. In this full‑time position you will handle inbound customer service and technical support inquiries for a diverse portfolio of commercial and public‑sector clients, communicating fluently in both English and Spanish.

Key responsibilities

• Handle inbound customer interactions in English and Spanish professionally and efficiently.
• Resolve inquiries related to products, services, billing, and account management.
• Troubleshoot basic technical issues and provide step‑by‑step solutions.
• Accurately document interactions and update account information.
• Utilize internal systems and knowledge resources to address customer concerns.
• Escalate complex issues when appropriate.
• Meet quality, productivity, and customer‑satisfaction targets.
• Participate in ongoing training and development programs.

Required profile

• Minimum age of 18 years.
• Fluent in English and Spanish (both spoken and written).
• Strong communication, active listening, and problem‑solving abilities.
• Motivated, dedicated, and able to work in a fast‑paced environment.
• Willingness to adhere to attendance and schedule requirements.

Required skills

What we offer

• Industry‑leading training and clear pathways for advancement (e.g., Supervisor, Trainer, QA, Operations Management).
• Opportunity to work with advanced CX and BPO technologies.
• Supportive environment focused on continuous learning and career growth.