Bar & Waiting Staff – Customer Service Role

About the role

Join Metro Pubs as a Bar & Waiting Staff member and help create unforgettable moments for our guests. Whether you’re pouring a pint or recommending the perfect drink, you’ll keep the good times flowing in a fun, inclusive environment.

Key responsibilities

• Deliver a heartfelt and memorable experience to every customer.
• Offer drink recommendations and serve beverages to specification.
• Prepare and present drinks that meet quality standards.
• Greet guests, serve food, and look after customers throughout their visit.
• Maintain a safe, legal, and clean bar environment and address any issues promptly.

Required profile

• Willingness to learn and develop new skills.
• Strong attention to detail, ensuring every pint is perfect.
• Passion for delivering great service and a warm welcome.
• Positive, can‑do attitude and a genuine team player.

Required skills

What we offer

• Competitive salary and pension contribution.
• Career progression across well‑known brands with apprenticeship training.
• 33% staff discount and 15% discount for loved ones on all brands.
• Free employee assistance program covering mental health, well‑being, financial and legal support.
• 50% staff discount and 25% for loved ones at Greene King Inns and hotels.
• Referral bonus up to £1,500 for successful hires.
• Wagestream – access your wage before payday.
• Retail discounts up to 30% at Superdrug and exclusive offers with Three Mobile.