Automotive Service Advisor

About the role

An experienced, customer‑focused Service Advisor is needed for a well‑established Suzuki dealership in Roodepoort. The role requires strong organisational skills, technical knowledge of Suzuki vehicles, and a passion for delivering exceptional service in a fast‑paced environment.

Key responsibilities

• Welcome customers, manage service bookings, vehicle check‑ins and collections, and maintain accurate job cards.
• Prepare service estimates, coordinate parts orders, communicate repair recommendations and keep customers informed of progress and costs.
• Handle warranty claims, customer queries and complaints, and ensure accurate invoicing.
• Achieve daily service write‑up targets, labour sales goals and maintain high Customer Satisfaction Index scores.

Required profile

• Matric certificate and 2–3 years’ experience as a Service Advisor in a franchised automotive dealership.
• Previous experience in a Suzuki dealership and completion of Factory Authorised Suzuki Training (FAST).
• Excellent communication skills in Afrikaans and English, strong organisational and problem‑solving abilities.

Required skills

• Knowledge of Suzuki Diagnostic Systems (SDS/SDS II).
• Proficiency with Evolve dealership management software.
• Understanding of warranty procedures and vehicle servicing processes.