This job is no longer available
This job expired on 06/09/2026. It no longer accepts applications.
Assistant Manager – Training (Durban, South Africa)
WNS · Durban
Job description
About the role
The Operations Trainer role is focused on delivering soft‑skill, product and technical training to assigned business units. You will support new hires, up‑skill existing staff and ensure training quality across the operation.
Key responsibilities
- Conduct new‑starter, refresher, up‑skilling and cross‑skilling training sessions.
- Complete assessments for all training events and provide remedial support before re‑assessment.
- Maintain learner records, annual training reports, attendance registers and update the operational skills matrix.
Required profile
- Grade 12/Matric; tertiary qualification in training & development is a plus.
- 3+ years experience in a call‑center environment (advantageous).
- 1+ years experience in Learning & Development, with proven coaching and mentoring abilities.
- Intermediate computer literacy, especially MS Office.
Required skills
- MS Office
What we offer
- Clear career path and professional development through WNS’s 5‑people promises.
- Engaging culture focused on performance, recognition and community impact.
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WNS
Durban