Account Director - Influencer Marketing (6 Month Contract)

About the role

Humanz is looking for an Account Director for a 6-month contract in Sandton. The role leads and mentors a team while driving customer success, overseeing five workstreams: Sales, Project Management, Finance, Strategy and Execution. It covers the full lifecycle of influencer marketing campaigns through the Humanz platform, high-level client onboarding, and a strong commercial focus on growing client spend within budget.

Key responsibilities

• Manage team performance and capacity, including workload delegation, mentoring and professional development.
• Lead the development of strategies and creative concepts for influencer campaigns.
• Oversee the identification, verification, contact, briefing and management of influencers during campaigns.
• Ensure campaign targets are met within agreed budgets and costs.
• Review and finalise campaign reports.
• Act as the senior, primary point of contact with clients, driving high-level strategy and communicating progress.
• Oversee new customer and influencer onboarding, and handle complex customer and influencer queries and escalations.
• Create cost estimates, obtain and manage signed contracts, estimates or purchase orders.
• Report completion of work, revenue and costs to senior management in the Humanz backoffice.
• Assist the CEO with other high-priority operational requirements.

Required profile

• 5+ years' experience in client service, mostly in influencer marketing.
• At least 1-2 years of proven experience managing or supervising a team.
• Strong existing network within the influencer marketing industry.
• SaaS industry experience is a plus.

Required skills

• Extensive experience managing and directing influencer marketing campaigns.
• Exceptional account and relationship management, including conflict resolution and C-suite communication.
• Expert campaign reporting and written communication.
• Advanced marketing strategy and creative skills.
• Financial and operational management, including budget ownership and delegation of administrative tasks.
• Able to lead, prioritise and manage a dynamic team and complex workload independently.