Travel Administrator

About the role

Go2Africa, an award-winning travel company with over 25 years' experience tailoring safari holidays, is recruiting Travel Administrators to complete client travel documentation flawlessly. The role suits an entry-level candidate with excellent attention to detail who wants to start a career in travel. It covers delivery of e-documentation within 30 days of travel, reconfirmation of services, ad-hoc administrative work for the Pod, and handling incoming toll-free and switchboard enquiries.

Key responsibilities

• Deliver all assigned documentation without error, within weekly deadlines, and save it on SharePoint for emergencies
• Keep the shared drive neat and relevant, and update the report with daily updates on each document
• Reconfirm all services with suppliers and produce vouchers, itineraries, travel packs and e-tickets
• Provide travel documentation 30-45 days before departure, and complete last-minute traveller documents (within 7 days of travel) within 48 hours
• Identify improvements to documentation and manage incoming toll-free and switchboard calls, passing enquiries to Africa Safari Experts when they are unavailable
• Manage the inbox and send Asilia postcard notes to clients at the relevant properties

Required profile

• Entry-level candidate with excellent attention to detail
• Desirable: 1-2 years of experience in travel or administration
• Desirable: tertiary degree in Travel and Tourism or a related field

What we offer

• Flexible working: Cape Town staff work one day a week in the V&A Waterfront office and from home the rest of the week; remote staff train in Cape Town
• Travel opportunities such as educationals, site inspections and discounted holidays
• Medical aid, retirement annuity and life and illness cover for permanent employees
• Annual recognition awards, wellbeing support and leave benefits
• Training programmes, personal development plans and access to industry-leading systems

To apply, send your CV and a motivational letter by email.