Team Lead, Medical Donor Assessment & Coordination

About the role

An international non-profit organisation working in healthcare, which supports patients and donors through specialised medical processes, is looking for a Team Lead in its South African operation. The role leads a small team that coordinates donor medical assessments, verifies medical suitability and keeps cases moving efficiently through healthcare processes. The position is permanent, based in Cape Town, and the salary is negotiable and market related.

Key responsibilities

• Lead, motivate, coach and develop a team of three, managing performance and daily priorities.
• Oversee donor assessment and medical eligibility processes so cases are handled accurately and efficiently.
• Coordinate operational activities such as medical documentation, logistics, shipping and export permits.
• Support operational planning, departmental projects and service improvements.
• Monitor budgets, KPIs and team performance, and identify areas for improvement.
• Maintain high standards of data accuracy, confidentiality and compliance with healthcare regulations.
• Build relationships with laboratories, medical professionals and local and international teams.
• Stay involved in operational cases when needed.

Required profile

• A relevant degree (BSc or similar).
• At least five years' experience in a comparable role, preferably in healthcare management or a related field.
• Minimum of two years' leadership experience.
• Practical experience in specialised medical processes, donor assessment or a related healthcare environment.
• Willingness to travel internationally occasionally; NGO or medical aid experience is an advantage.

Required skills

• Strong organisational, analytical and problem-solving skills.
• Excellent communication, able to explain technical information to non-specialists.
• Confidence with MS Office, especially Excel, Word and Outlook.
• Collaborative, detail-oriented approach with sound judgement and discretion.