Support Services Officer – Human Settlements

About the role

The Support Services Officer provides effective administrative and operational project support to the Human Settlements Provision Division. The role ensures smooth coordination of financial, logistical and documentation processes to help deliver the division’s programmes and objectives.

Key responsibilities

• Provide, compile and coordinate activities associated with project management, implementation and contract management.
• Deliver financial, administrative and logistical support to programme officers, project managers and senior directors.
• Manage and compile reports for the Service Delivery and Budget Implementation Plan, Business Plan, Section 79 reports and the division’s scorecard.
• Facilitate correspondence, drafting memorandums, circulars, emails, newsletters and reports.
• Maintain accurate project documentation and records.
• Coordinate responses to media enquiries and stakeholder bodies such as the Office of the Public Protector and Auditor‑General.
• Organise meetings, workshops and project events, ensuring proper secretariat support and documentation of decisions.

Required profile

• National diploma or degree in Public Administration, Business Administration or a related field.
• Minimum three years’ experience in an administrative environment.
• Valid Code B driving licence.
• Computer literacy and willingness to undergo a criminal record check.
• Supervisory experience is an advantage.

Required skills

• Strong administrative and organisational abilities.
• Financial management and budgeting competence.
• Project management and coordination skills.
• Analytical thinking and presentation capabilities.
• Effective written and verbal communication.