Service Manager, Chinese Sector

About the role

This role offers a driven professional the chance to manage a significant client portfolio within the Chinese sector for a leading financial services organisation in Johannesburg. You will nurture and expand relationships, delivering tailored financial solutions while understanding the nuances of the Chinese market. Success depends on deep client insight and the ability to drive sustainable business performance.

Key responsibilities

• Managing and growing a client portfolio within the Chinese sector.
• Developing and maintaining strategic client relationships.
• Providing expert market insights and tailored financial solutions.
• Ensuring portfolio profitability, compliance, and effective risk management.
• Identifying and pursuing growth opportunities within the sector.
• Leading client engagements and monitoring market developments.
• Mentoring junior team members and contributing to business objectives.

Required profile

• Diploma in Business Commerce, Consumer Services, Finance, or a related field.
• 5‑7 years of experience in service management operations and client relationship management.
• Seasoned knowledge of banking products, services, and channels.
• Experience and understanding of the Chinese financial market and its regulations.
• Proven ability to manage client portfolios, ensure compliance, and mitigate risk.
• Strong stakeholder management and cross‑functional collaboration skills.
• Excellent analytical, problem‑solving, and communication abilities.