Senior Claims Administrator

About the role

The Senior Administrator – Claims will be responsible for processing a variety of claims on the Lisp platform, including discretionary, withdrawal, retirement and savings withdrawal claims. The role requires strong operational knowledge to resolve claims efficiently, support workflow adjustments and contribute to continuous process improvements.

Key responsibilities

• Ensure operational compliance by adhering to organisational policies, regulatory codes and obtaining necessary authorisations for exceptions.
• Create and maintain a local document management system for the department.
• Initiate new insurance policies and amendments, manage premium collections and liaise with brokers or clients to clarify information.
• Explain product status, features and benefits to customers, escalating complex issues when required.
• Provide operational support through routine activities using existing systems and protocols.

Required profile

• Minimum 5 years of administration experience, with at least 3 years in a LISP environment.
• Degree or diploma with relevant experience, or 5‑7 years of extensive related experience.
• Demonstrates accountability, effective communication, planning, complexity management, customer focus and process optimisation.