Sales Support Administrator - Telecoms Experience

About the role

Growth Resourcing is looking for a highly organised and adaptable Sales Support Administrator to provide administrative support across the Sales Support and Customer Service functions. The role acts as a key point of contact for sales administration, customer enquiries and new business leads, supporting the sales process from administration through to order fulfilment and helping customers with account enquiries, service requests and general support. It suits someone who thrives in a fast-paced environment.

Key responsibilities

• Sales support: verify customer documentation for new mobile connections and services, complete credit, compliance and security checks, liaise with network providers on orders and account queries, coordinate ordering and dispatch of mobile devices, maintain customer records and CRM and Excel databases, and process online orders.
• Customer service: answer enquiries by telephone, email and live chat, give first-line support for mobile devices and network issues, help with account management, billing, upgrades, activations and service requests, promote products and promotions, escalate complaints and record interactions.
• Reception and lead management: answer calls and web chat enquiries, qualify new business enquiries and pass them to the sales team, and record and assign new leads.

Required profile

• Previous experience in a Sales Support, Customer Service, Administration or similar office-based role.
• Desirable: experience supporting B2B customers, telecoms, technology or service industry experience, knowledge of order processing and account administration.
• Strong organisational and time-management skills, attention to detail, ability to handle multiple priorities and work under pressure.
• Professional telephone manner, customer-focused and able to work independently within a team.

Required skills

• Proficiency in Microsoft Office, especially Microsoft Excel.
• Experience using CRM systems and keeping accurate customer records.
• Strong data entry and administrative skills.

What we offer

• Competitive salary with strong growth potential.
• A scaling business backed by UK leaders in a high-performance, supportive environment.
• Real career progression opportunities.