Sales Manager - Luxury Travel

About the role

Go2Africa, an Africa-based tour operator owned by Nawiri Group, is looking for a Sales Manager in Cape Town. The role provides day-to-day leadership to the Sales and Enquiry Team, reports to the Head of Sales and works closely with the Sales Director, Sales Enablement Manager and Operations Managers. The manager executes the sales plan, hires and trains salespeople, manages the sales pipeline and performance, and reports on results. A background in B2C luxury travel is preferred; candidates with B2C and B2B experience in other industries will also be considered.

Key responsibilities

• Increase enquiry-to-invoice conversion rates and manage individual KPIs and sales activities
• Drive performance against sales volume and value targets, and support sales process and techniques
• Improve customer satisfaction, response times and the quality of outbound communication, and respond to customer feedback and complaints
• Coach, mentor and train salespeople, identify skill gaps and build individual development plans with the Head of Sales
• Work with Operations Managers to follow and improve operational processes, minimise losses from system errors and document best practices
• Maintain the integrity of the HubSpot sales funnel and check sales technologies

Required profile

• At least 3 years of B2C sales management experience in luxury travel, or B2C and B2B sales management in other industries
• Proven sales management track record, with experience in African and Indian Ocean Islands tourism and luxury/high-net-worth segments
• Knowledge of consultative sales methods, sales pipeline management and sales performance tracking
• Leadership, analytical and numerical skills

Required skills

• HubSpot Sales Hub (Enterprise)
• Sales CRM pipeline management or similar (e.g. Salesforce)
• Travel itinerary software (e.g. Tourplan)
• MS Office suite

What we offer

• Flexible working: Cape Town staff work one day a week in the office and from home the rest of the week
• Company contributions to medical aid, retirement annuity and life and illness cover
• Annual recognition awards and travel prizes
• Wellness campaigns, mental health support and coaching, plus generous leave
• Training programmes, including destination training and personal development plans

To apply, send your CV and a motivational letter.