Sales Consultant - Safari Sales

About the role

Asilia Africa, a safari company founded in 2004 with lodges and camps in Tanzania and Kenya, is hiring a Sales Consultant (Agent) in its Cape Town office. The role handles safari requests from agents, plans itineraries, costs bookings and meets sales targets.

Key responsibilities

• Handle safari requests from agents with planning, costing and accurate information within the required turnaround time.
• Proactively respond to agent requests with suggestions on itinerary design, routing, logistics, alternatives and upselling.
• Follow booking procedures in the operating manuals and complete the safari file on confirmation.
• Build and maintain good relationships with internal and external stakeholders and follow up with agents after a safari for feedback.
• Look for ways to increase sales and improve the sales team's performance, and report errors or issues to the line manager immediately.
• Support colleagues during peak or leave times and work independently as well as within a team.

Required profile

• Safari sales experience; knowledge of East Africa safari sales is an advantage.
• 10-15 years of experience in hospitality and tourism, with a broad understanding of the safari tourism environment.
• Experience dealing with Western business demands and handling demanding situations such as complaints and last-minute requests.
• Willingness to handle issues outside office hours and to attend staff events and training during working hours.

Required skills

• Travel and reservation systems and good knowledge of sales systems.
• Designing detailed, individualized quotes and excellent sales and upselling skills.
• Strong administration, organization and attention to detail, and ability to work under pressure.

Working conditions

• Cape Town office, Monday to Friday, 9 hours per day including a lunch break; working hours depend on team setup and market needs.
• Flexible work from home after a 3-month probation and training period (2 office days, 3 work-from-home days), with possible extra office days and occasional travel.
• Overtime and alternative public holidays may be required, with time off in lieu.