Sales Administration Manager

About the role

Go2Africa, a tailor-made safari specialist and part of the B Corp-certified Nawiri Group, is hiring a Sales Administration Manager in Cape Town. The role leads and manages the Sales Administration team, providing accurate, timely and consistent administrative support to the Sales and Client Experience teams across the full client journey. It is accountable for team performance, service delivery, quality, employee development, stakeholder satisfaction and continuous improvement.

Key responsibilities

• Onboard and train new Sales Administrators: mentor new starters, develop and keep training material up to date, and ensure new processes are rolled out and understood.
• Support the Sales Administrator and SQ team daily, including handling deferrals and cancellations, coaching on supplier communications, investigating rate discrepancies and keeping client folders ready for reconfirmation.
• Line-manage the team: set expectations, agree annual objectives and growth plans, run monthly one-to-ones and performance reviews, maintain a skills matrix and cross-training plan, and approve leave and shifts.
• Track performance daily, weekly and monthly in HubSpot, identify improvements in the Bazaruto system, maintain SOPs, checklists and process maps, and support the rollout of process changes.
• Lead or contribute to cross-functional projects and perform other reasonable duties for the role.

Required profile

• Matric and a Diploma in Travel and Tourism.
• Minimum 2 years of leadership experience.
• Minimum 3-5 years of travel industry experience.
• Professional email and telesales communication, administration experience, and experience with the quoting system Bazaruto and HubSpot (advantageous).

Required skills

• Excellent written and verbal communication, planning and organisation, and decision-making.
• People-focused, accountable, detail-oriented, solutions-driven and adaptable.

To apply, candidates send their CV and a motivational letter.