Road Patrol Officer

About the role

The AA is hiring a full-time, on-site Road Patrol officer in Durban. Road Patrols diagnose and identify vehicle issues on site, carry out minor roadside repairs when possible, and coordinate recovery such as towing when immediate repair is not possible. They also reassure members, give safety advice and keep them informed throughout the process.

Key responsibilities

• Assist AA members who have broken down on the road in urban and rural areas, and carry out minor emergency roadside repairs
• Arrange an AA towing truck or an AAQA recovery provider to tow the vehicle when repairs are not possible
• Sell batteries to members whose current battery is faulty and/or out of warranty, where required
• Provide other vehicle-related assistance to members where appropriate
• Keep tools and equipment in good working order and report faulty items to Team Leaders or the Regional Manager
• Safekeep vehicles, tools and equipment, and complete administrative duties correctly and on time
• Maintain a presentable image and uphold the AA brand with safe driving behaviour
• Carry out other duties as required by the Team Leader and/or Regional Manager

Required profile

• Motor mechanical or auto-electrical qualification, or an equivalent such as an N Certificate
• At least 3 years' experience in vehicle diagnostics
• Previous exposure to a sales-driven environment is advantageous
• An advanced driving certificate is an added advantage
• Willingness to work shifts as required by operational needs

Required skills

• Valid Code C1 (10) or Code EC/EC1 (14) driver's licence (essential)
• A valid PDP is beneficial
• Vehicle diagnostics and minor roadside repairs

To apply, candidates complete the online application form and upload their CV and supporting documents such as certificates and references.