Reservationist – Hotel Reservations

About the role

The Reservationist will manage all accommodation bookings for a busy hotel, ensuring accurate reservations, exceptional guest service, and optimal room revenue. You will work closely with front‑office, housekeeping and sales teams to deliver a seamless booking experience.

Key responsibilities

• Process individual, group, corporate and travel‑trade reservations received via phone, email, online platforms and travel agents using Opera PMS.
• Maintain accurate reservation records, issue confirmations, and update room inventory in real time.
• Provide courteous guest service, respond to enquiries, handle changes and resolve issues promptly.
• Upsell room upgrades, packages and additional services to maximise revenue while preserving rate integrity.
• Generate daily arrival, departure and occupancy reports; reconcile bookings with OTAs.
• Liaise with front office, housekeeping and other departments to communicate special requests and ensure room readiness.
• Support occupancy forecasting, demand management and revenue‑management initiatives.

Required profile

• Minimum Grade 12 (Matric) qualification.
• Diploma or Certificate in Hospitality Management, Tourism or a related field (preferred).
• At least three years of hands‑on experience using the Opera Property Management System.
• Proven ability to handle high‑volume reservations with accuracy and efficiency.

Required skills

• Opera Property Management System (PMS)