Rental Property Customer Success Consultant

About the role

An award-winning software company expanding internationally is looking for a self-motivated, detail-oriented Customer Success Consultant for its Rental Asset Management Solution team. This is a permanent, full-time, in-office role at the Somerset West head office, Monday to Friday, 08:00 to 17:00. You will be the main partner to new and existing property agency clients, owning the onboarding journey, giving training and support so agencies get maximum value from the platform.

Key responsibilities

• Drive and own client onboarding, running tailored online training and guiding agents on system features, billing flows and best practices.
• Build trusted relationships with rental agency stakeholders and help them adopt the software while minimising churn.
• Audit and interpret large volumes of rental portfolio data in MS Excel to support smooth system migration and setup.
• Act as a subject matter expert, advising on rental industry knowledge, basic billing principles and system functionality.
• Run regular usage audits, resolve support queries by phone, email and virtual session, and work with product teams to improve the user experience.

Required profile

• Non-negotiable rental property experience, such as a former rental agent, rental portfolio manager or rental agency operations specialist.
• Fluent Afrikaans or high conversational Afrikaans to serve a mature client base.
• Proven ability to teach and guide clients patiently, clearly and empathetically.
• Sound understanding of rental agency workflows, basic accounting/billing principles and rental legislation is highly beneficial.
• Must be based locally and able to work 100% on-site in Somerset West.

Required skills

• Comfortable with MS Excel, including basic formulas, for handling data and billing software setups.
• High attention to detail, strong organisation and professional communication.

What we offer

• A customer-facing role in a fast-growing property technology market leader.
• A vibrant office in Somerset West with perks, blenders, air fryers and coffee machines.
• Team building events, quarterly company celebrations and end-of-year functions.