Renewals Sales Support

About the role

Epsidon Technology Holdings is hiring a Renewals Sales Support person in Cape Town on a permanent basis. The role provides administrative assistance to Account Managers, covering quotation and proposal work, CRM opportunity tracking, sales orders and invoicing, and acting as a key contact for internal and external customers.

Key responsibilities

• Receive inbound customer sales inquiries and provide quotations, product and pricing details, while promoting the brand's offerings
• Process sales orders and arrange dispatch and administration of products and services
• Handle, manage or escalate customer complaints about the brand's products and services
• Respond to quotation requests within 2 hours and load the opportunity, quote and values into the CRM before releasing the quote
• Keep promotion knowledge up to date, give advice on product mix and pricing, and liaise with vendors, sales specialists, brand teams and resellers
• Track quotes in progress, revise them (for example bill of materials and exchange rate changes) and escalate pricing and discount queries to vendors
• Compile and distribute backlog reports every Tuesday, maintain the brand directory, quote templates, order books and brand folders
• Support DC and N&S brands internally and liaise with resellers for JHB and Africa
• Build product and process knowledge through training and vendor webinars, and achieve brand-related certifications
• Perform general administration duties and maintain professional relationships with vendors, sales teams and resellers

Required profile

• Matric; a tertiary qualification in Business Management is preferable
• At least 2-3 years of internal sales support or administration experience in the ICT industry
• Strong interpersonal and communication skills at all levels of staff
• Creative, solution-driven attitude

Required skills

• Proficiency in generating and handling bulk quotation requests
• Basic entry-level configuration knowledge gained through pre-sales and brand manager training