Receptionist

About the role

Join The Capital Hotels as a Receptionist and be the first point of contact for our guests, delivering exceptional service throughout their stay.

Key responsibilities

• Check guests in and out of the hotel.
• Maintain guest accounts and process transactions during their stay.
• Address special needs or requests from guests.
• Assist with reservations as required.

Required profile

• Matric qualification.
• Hospitality qualification or equivalent.
• 1‑2 years of receptionist experience.
• Strong computer literacy, especially MS Office and a reputable PMS (Protel).
• Problem‑solving mindset and ability to stay calm under pressure.
• Honest, trustworthy, and highly detail‑oriented.
• Presentable, well‑spoken, and able to work shifts.
• Ability to handle confidential information with diplomacy.

Required skills

• MS Office
• Protel (property management system)

What we offer

• A supportive staff culture that values respect, appreciation, and rapid career progression based on values.