Patient Services Manager

About the role

The Patient Services Manager will oversee the administration, reception, admissions, case management and billing functions for a hospital group. The role ensures high‑quality service delivery to patients, doctors, staff and the head office while maintaining compliance with group policies.

Key responsibilities

• Manage Reception, Admissions, Case Management and Billing departments efficiently.
• Audit departmental processes and ensure accurate, timely clinical updates of patient records.
• Oversee pre‑admission and admission workflows and resolve patient queries promptly.
• Drive revenue and collection targets by managing the DNYB system.
• Motivate the team to achieve performance goals and produce regular management reports.
• Initiate SAP system enhancements and compile ad‑hoc reports as required.

Required profile

• Nursing Diploma or Degree (advantageous) with a clinical nursing background.
• At least 10 years of experience in a hospital environment.
• Minimum 5 years in a management position and 3 years in case management.
• Ability to work under tight deadlines and flexible shift hours.

Required skills

• Intermediate CPT and ICD‑10 training.
• Advanced Microsoft Excel proficiency.
• Experience with SAP (advantageous).