Operations Manager (QSR/Retail)

About the role

Abantu Staffing Solutions is recruiting an Operations Manager for QSR and retail operations in East London, Eastern Cape. The role covers store oversight, financial performance, team coaching and stakeholder relations.

Key responsibilities

• Create and oversee the operational business plan and budget, working with stakeholders
• Visit stores regularly to check policies, procedures and compliance
• Analyse store performance against the Balanced Scorecard and budget, and put action plans in place to close gaps
• Analyse P&L statements and drive sales, profit and promotions, including national campaigns and omni-channel sales
• Coach and develop Area Managers, manage succession planning and run development plans and annual 360 evaluations
• Oversee training metrics, IR incidents and employment legislation compliance, and chair IR meetings where needed
• Review customer complaint trends and ensure store equipment and structures are maintained
• Support new store openings and revamps
• Build relationships with the franchisor, municipal councils, unions and landlords
• Present quarterly business reviews and competitor analysis to senior management

Required profile

• Matric
• BCom or a relevant degree, or 5 years' experience at Area Manager level with proven performance
• QSR industry experience is an added advantage

Required skills

• Strong communication skills
• Proficiency in English