NOC Operator – 24/7 Network Monitoring

About the role

Sintrex is looking for a dedicated NOC Operator to join its 24/7 shift team in Cape Town. You will monitor client IT infrastructure around the clock, interpret alerts from various protocols, and ensure issues are escalated promptly.

Key responsibilities

• Work rotational 24/7 shifts, including nights, weekends, Sundays and public holidays.
• Monitor dashboards using Sintrex’s in‑house monitoring software.
• Interpret events generated by ICMP, SNMP, Syslogs and Windows Performance Counters.
• Detect trends, act proactively on anomalies and escalate alarms according to SOPs.
• Maintain awareness of CMDB records and changes without being directly responsible for upkeep.
• Use ITSM tools in client environments to support incident workflows.
• Perform accurate shift handovers to ensure service continuity.
• Review and suggest improvements to SOPs and monitoring processes.

Required profile

• Grade 12 or equivalent.
• A+ and N+ or similar IT‑related qualification.
• Basic understanding of hardware, operating systems (Linux or Windows), applications and networking.
• Familiarity with monitoring dashboards (Grafana advantageous).
• Basic systems administration knowledge (advantageous).
• Experience with ITSM tools in incident management environments (advantageous).
• Strong Microsoft Excel and Word skills.
• Familiarity with VPN technologies (advantageous).

Required skills

• ICMP
• SNMP
• Syslogs
• Windows Performance Counters
• Grafana
• Microsoft Excel
• Microsoft Word
• VPN technologies
• Linux
• Windows