Network Engineer III

About the role

The purpose of the Senior Network Engineer is to support the monitoring, maintenance and resolution of network services within the organisation. This role monitors network availability, logs and updates incidents, supports first‑line troubleshooting and escalates complex or recurring issues to senior engineers where required.

Key responsibilities

• Monitor network equipment, links and services using approved monitoring tools and escalate alerts or recurring issues.
• Support investigation of network and voice incidents by gathering information, checking device status and performing first‑line troubleshooting.
• Log monitoring information, incident details and operational updates accurately to support resolution and reporting.
• Assist with basic configuration checks, pre‑build activities and post‑installation validation under guidance.
• Provide technical support for assigned network incidents in line with support procedures, service level expectations and escalation guidelines.

Required profile

• +3 years experience in network support, IT operations, service desk or similar technical infrastructure environment.
• Practical exposure to LAN, WAN, TCP/IP, VLANs, routing, switching, network cabling and VoIP technologies.
• Experience using ticketing, monitoring or IT service management tools to log, track and update incidents.

Required skills

• LAN
• WAN
• TCP/IP
• VLAN
• Routing
• Switching
• Network cabling
• VoIP
• Cisco CCNA (or equivalent)
• Ticketing tools
• CA Spectrum
• NFA
• Performance Centre
• Velocloud Orchestrator
• Remedy Helix