MS Network Engineer (L2)

About the role

Sabenza IT & Recruitment is hiring a Managed Services Network Engineer (L2) in Cape Town. You will provide managed services to clients by proactively identifying and resolving technical incidents, keeping SLAs met, finding the root cause of critical incidents and implementing solutions.

Key responsibilities

• Monitor ticket queues and resolve incidents and requests within the agreed SLA, updating tickets with resolution steps.
• Investigate and analyse issues, log them and provide second-level support, communicating with other teams and clients.
• Execute changes with documented risks and mitigation plans, following the shift handover process and escalating tickets when needed.
• Work with automation teams to optimise effort and coach Service Desk and L1 teams.
• Lead initial client escalations, plan and execute approved maintenance, audit tickets for quality and improve knowledge articles.
• Support project work, disaster recovery testing and other related tasks as required.

Required profile

• Diploma, degree or relevant qualification in IT/Computing (or equivalent experience).
• Proven experience deploying and managing network systems, including SD-WAN.
• Experience with network security and incident response preferred.
• Excellent customer service skills and ability to work independently with minimal supervision.

Required skills

• Basic knowledge of Ansible and Python, Linux and shell scripting.
• Cisco, Meraki and Aruba device management; knowledge of Layer-2 switching, VLANs, access lists, OSPF, EIGRP, SNMP and IP subnetting.
• Palo Alto Networks Certified Network Security Administrator (required); CCNA Enterprise, ITILv4 Foundation, CWNP/CWNE advantageous.
• Advantageous: Cisco ISE, LogicMonitor, SolarWinds, ServiceNow, Remedy, NAT, and managed services experience.