Medical Receptionist – Front Desk & Administration

About the role

The specialist medical practice is looking for a professional and organised Medical Receptionist to manage the front desk and provide efficient administrative support. You will be the first point of contact for patients, ensuring a warm and professional experience while handling a variety of clerical tasks.

Key responsibilities

• Manage the electronic diary and schedule patient appointments.
• Send appointment reminders via SMS and follow up by telephone.
• Prepare patient files for the doctor two days in advance.
• Obtain and file blood test results.
• Handle incoming and outgoing correspondence and emails, referring relevant items to the doctor.
• Welcome patients, manage consultation times, and answer telephone calls.
• Issue invoices and receipts, process credit‑card payments.
• Maintain accurate and organised patient records.
• Perform general reception and administrative duties.

Required profile

• Matric / Grade 12 qualification.
• Previous medical reception or administrative experience is advantageous.
• Strong written and verbal communication skills.
• Professional, friendly, patient‑focused attitude.
• Ability to multitask, prioritize and work independently.
• Calm and professional under pressure.

Required skills

• Proficiency in Microsoft Office.
• Experience with medical practice software (training provided).
• Familiarity with Elixir Live is advantageous.