Key Account Manager – E-commerce

About the role

The Key Account Manager – E‑commerce is responsible for driving sales and revenue growth by acquiring new business customers and expanding relationships with existing online clients. You will develop commercial strategies, optimise digital shelf performance and manage promotions across e‑commerce channels.

Key responsibilities

• Develop and implement a sales strategy to acquire new business customers and grow existing corporate accounts.
• Identify and pursue new opportunities through prospecting, networking and pipeline management.
• Maintain strong relationships with existing clients, acting as a trusted advisor and strategic partner.
• Stay up‑to‑date with product offerings, industry trends and competitive landscape.
• Monitor sales performance, produce forecasts and reports, and use CRM tools to manage activities.
• Collaborate with marketing, product development and customer support to ensure a seamless customer experience.

Required profile

• Bachelor’s degree in Business Administration, Sales, Marketing or a related field (advantageous).
• Proven track record of meeting sales targets and driving revenue growth, preferably in B2B or e‑commerce.
• 2‑3 years of experience in business development, partnership management or sales.
• Strong sales orientation with solid negotiation and influencing abilities.
• Ability to build and nurture relationships with key decision‑makers.

Required skills

• CRM tools