Junior Client Services Specialist

About the role

This junior position supports the Client Services team of an established B2B technology provider. You will work on‑site in Cape Town, handling device testing, client portal training, and technical setup while gaining deep product knowledge using AI‑assisted tools.

Key responsibilities

• Conduct device testing sessions, SIM activation, device pairing and technical onboarding.
• Deliver portal training to clients and act as the first point of contact for support queries.
• Handle 1st and 2nd line IT support via phone, email and ticketing system, diagnosing hardware and software issues.
• Provide day‑to‑day administrative support, triage the support inbox and uphold system security standards.
• Contribute to and improve support documentation, FAQs and client‑facing guides.

Required profile

• 1–3 years of experience in 1st or 2nd line IT support or a comparable technical helpdesk role.
• Strong troubleshooting instincts and the ability to communicate technical concepts clearly.
• Comfort with configuring, testing and troubleshooting physical hardware and unfamiliar equipment.
• Security‑conscious mindset regarding access controls and credential hygiene.
• Interest in AI‑enabled tools and a willingness to learn rapidly.

Required skills

• Device testing
• Technical onboarding
• SIM activation
• Device pairing
• Portal training
• 1st line IT support
• 2nd line IT support
• Hardware troubleshooting
• Software troubleshooting
• Ticketing system usage
• IoT platforms
• Connectivity Management Platforms (CMPs)
• SIM lifecycle management
• Cellular network technologies (2G–5G, LPWAN)

What we offer

• On‑site role in Cape Town with a competitive monthly salary of R15 000.
• Opportunity for rapid growth into full‑cycle client support responsibilities.
• Exposure to cutting‑edge connectivity management solutions and AI‑assisted tools.