Junior Assistant General Manager

About the role

CityLodge Hotels is looking for a Junior Assistant General Manager to assist the Deputy General Manager / General Manager in running the hotel and its assigned departments (front office, housekeeping, food & beverage, maintenance, grounds, garden and pool, and security where applicable). The role also covers other departments on duty management shifts, and aims to make every guest a returning and referring guest.

Key responsibilities

• Achieve and exceed revenue forecasts for accommodation, food and beverage, conferencing and sundry revenues, and control expenditure against budget.
• Set correct average room rates across market segments and maximise room revenue through occupancy and rate management.
• Manage payments and collections, compile month-end and year-end processes, and obtain authorisation before submitting data to internal and external auditors.
• Maximise food, beverage and conference revenue through package and inclusive deal sales.
• Plan group arrivals and restaurant operations, coordinate menus and resources, and oversee service quality, stock levels and loss control.
• Maintain brand and group standards, manage preventive maintenance of plant and equipment, and control staffing levels per shift.
• Ensure compliance with local legislation, implement the environmental sustainability plan, and take part in Corporate Social Investment activities.
• Manage the hotel's human resource function, conduct training and track attendance of direct reports, and propose hiring new staff up to supervisor level.
• Issue verbal and written warnings when company policy is breached, and handle money only with the prior authority of the Deputy General Manager / General Manager.

Required profile

• Minimum Grade 12; National Diploma in Hospitality Management, C & G Advanced Diploma or equivalent.
• At least 1 year of FOC experience with proven exposure to all departments.
• Advantageous: Food and Beverage qualification or exposure; internal applicants preferred to have completed the AGM internal development programme.
• Eligibility to hold positions of authority such as a liquor licence.
• Long hours and shifts, and occasional manual handling; a fraud and credit check is required.

Required skills

• Proficiency in Microsoft Office Suite; computer literacy is essential.
• Revenue management, basic financial literacy, and interpretation of financial statements and hotel data.
• Knowledge of hospitality and food and beverage management, property management systems (PMS), and sales and marketing.